Every Direct Skills Client has a dedicated Relationship Manager who will ensure we deliver our commitments. This single point of contact will also make your interactions with Direct Skills both effective and efficient.
To ensure that your expectations are met and exceeded, we have established a set of quality service standards that we adhere to when working with our Clients:
We make contact within the first 2 hours with both the Team Member and the Client when starting a new project.
We make contact at the end of the first day with both the Team member and Client.
We monitor performance and proactively seek feedback from our Clients regarding our Team Members.
Each month we conduct both Team Member and Client Satisfaction Surveys to monitor our own performance - identify areas of continual improvement.
For all your workforce solutions think Direct Skills. We guarantee to supply the most experienced, quality people in the industry, 24 hours a day - 7 days a week.